Grief Support Admin & Operations Coordinator

Everstory-Partners; Avon (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Tuition Reimbursement

Career Advancement

Job summary

Everstory Partners is seeking an Administrator to join our location team in Avon, OH. You will support customers and staff, answer phones, schedule appointments, and assist leadership while learning multiple aspects of the business.

Responsibilities include contract processing, banking duties, IOA handling, file maintenance, onboarding coordination, AP/AR, deeds and certificates, memorial work orders, and meeting participation. Must be reliable, organized and service-focused.

Qualifications

• Multi-Line phone skills required.
• Filing skills alphabetically.
• Typing 40 words per minute with minimal errors.
• Basic math and computer skills (Word/Excel) or Google equivalents.
• Ability to maintain confidentiality of employee and customer information.
• Strong customer service and interpersonal skills.

Responsibilities

• Handle contract processing and quality control; verify contracts before entry.
• Manage banking duties: cash receipts, deposits, and card transactions; occasional bank trips.
• Process IOA (Interment Order and Authorization) per policy.
• Maintain customer files and documentation; update records and scan documents.
• Coordinate onboarding tasks with HR as needed.
• Process purchases and invoices; manage Accounts Payable.
• Collect past and current balances for delinquent contracts (Accounts Receivable).
• Provide deeds and certificates to Sales Management weekly; log and file per guidelines.

Skills

Phone skills

Typing 40 wpm

Data entry

Basic math

Computer skills

Confidentiality

Customer service

Team player

Education

High School diploma or equivalent

Tools

Word

Excel

Google Apps

Job description

Everstory Partners is seeking an Administrator to join our location team in Avon, OH. You will support customers and staff, answer phones, schedule appointments, and assist leadership while learning multiple aspects of the business.

Responsibilities include contract processing, banking duties, IOA handling, file maintenance, onboarding coordination, AP/AR, deeds and certificates, memorial work orders, and meeting participation. Must be reliable, organized and service-focused.