Compassionate Admin Specialist – Grief Support

Everstory-Partners; Wake Forest (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D &

STD Insurance

Tuition Reimbursement

Anniversary Award for each year of svc

Career Advancement and Training

Everstory Cares - Employee Assistance

Legend Award Program

Funeral and Cemetery Benefits

Employee Referral Bonus

401k with Company Match

Job summary

Everstory Partners is seeking an Administrator to join the location team in Wake Forest, NC. You will answer phones, schedule appointments, onboard staff, and assist leadership while maintaining a customer‑focused environment.

You will also handle contracts, banking tasks, cemetery IOAs, records management, HR coordination, and AP/AR duties, ensuring timely, compliant processing across the location.

Qualifications

• Multi-Line phone skills required.
• Filing skills (Alphabetically).
• Type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including Word and Excel.
• Excellent customer service skills and optimal interpersonal skills.
• Must possess a valid state driver’s license and have access to a personal vehicle.
• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• Availability to work some holidays, evenings and weekends as needed.

Responsibilities

• Answer phones and schedule appointments.
• Help onboard team members and support location leadership.
• Contract processing and quality control for validity.
• Banking duties: deposits, card transactions, and cash handling as needed.
• Cemetery IOA processing following company policies.
• Maintain customer files and records; scan and file documents.
• Coordinate onboarding with HR as required.
• Accounts payable and receivable processing.
• Provide deeds and certificates to Sales Management weekly.
• Process work and memorial orders; manage park services.
• Participate in daily white board meetings with Admin, Maintenance and Sales.
• Assist with reporting and compliance duties.

Skills

Multiline phone handling

Typing 40 wpm

Data entry

Word processing

Spreadsheet (Excel)

Filing

Basic math

Confidentiality

Time management

Education

High School equivalency

Job description

Everstory Partners is seeking an Administrator to join the location team in Wake Forest, NC. You will answer phones, schedule appointments, onboard staff, and assist leadership while maintaining a customer‑focused environment.

You will also handle contracts, banking tasks, cemetery IOAs, records management, HR coordination, and AP/AR duties, ensuring timely, compliant processing across the location.