Greeter

National Car Rental; Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with match

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is seeking a friendly Greeter to welcome customers and support the Emerald Aisle program at our Hanover, MD location. You will assist with vehicle selection, guide customers through the rental process, and help ensure a quick, efficient experience.

The role requires a minimum of 1 year of customer service experience, a high school diploma or GED, and a valid US driver's license. Shifts include 7:00am–3:30pm or 3:00pm–11:30pm, Thursday through Monday with Tuesday/Wednesday off.

Qualifications

• Minimum 18 years old
• High School Diploma or GED
• At least 1 year customer service experience in last 5 years
• Valid US driver's license for at least 1 year
• Authorized to work in the United States without sponsorship
• Able to work the listed shifts: 7:00am - 3:30pm Thu-Mon; 3:00pm - 11:30pm Fri-Tue

Responsibilities

• Greet customers and assist with Emerald Aisle program
• Direct customers to exits and provide directions
• Assist members with questions to minimize counter visits
• Maintain Emerald Aisle and overall cleanliness
• Provide friendly, efficient service throughout the rental process
• Perform other customer service duties as needed

Skills

Customer service experience

Education

High School Diploma or GED

Tools

US Driver's License

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Greeter Position

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Pay

Starting compensation for this job is $18 / hr.

• Any hours worked between 10PM-7AM are eligible for $1.00 shift differential.

Location

7434 New Ridge Rd
Suite 347
Hanover, MD, 21076

Schedule

• 7:00am - 3:30pm Thursday - Monday (Tuesday/Wednesday off)
• 3:00pm - 11:30pm Friday - Tuesday (Wednesday/Thursday off)

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
• Must have a valid US driver's license for at least 1 year
• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the shift/schedules: 7:00am - 3:30pm Thursday - Monday (Tuesday/Wednesday off); 3:00pm - 11:30pm Friday - Tuesday (Wednesday/Thursday off)

Equal Opportunity Employer/Disability/Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law