Customer Service - Greeter - Minneapolis St. Paul Airport

National Car Rental; Saint Paul (MN); On-site; USD 42,623,000 - 57,666,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at MSP airport is seeking a friendly Greeter to deliver outstanding service throughout the rental process, assist Emerald Aisle members, and guide customers to the correct exit booth or shuttle.

The position pays $17.50 per hour at the Saint Paul location and offers paid time off, employee rental car discounts, a 401(k) plan with matching, health, dental and vision insurance, plus training and development opportunities.

Qualifications

• Minimum 1 year of prior customer service, retail, or administrative support experience.
• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Greet members and customers upon arrival.
• Direct customers to exit booth and provide directions; assist with Emerald Aisle process.
• Maintain a clean Emerald Aisle and fleet presentation.
• Provide excellent customer service and respond to inquiries to minimize counter visits.
• Maintain regular and reliable attendance and punctuality.
• Perform other duties as needed to support the rental process.

Skills

Customer service

Retail experience

Administrative support experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $17.50 / hour and the position is located at the St. Paul Minneapolis International Airport (MSP) - 4901 Glumack Dr. Saint Paul, MN 55111.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: OFF
• Tuesday: 12:00pm to 8:30pm
• Wednesday: 12:00pm to 8:30pm
• Thursday: 12:00pm to 8:30pm
• Friday: 12:00pm to 8:30pm
• Saturday: 12:00pm to 8:30pm
• Sunday: OFF

Responsibilities

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).