Customer Service Return Lane Agent

National Car Rental; Baltimore (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan with 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is seeking a Return Lane Agent in Hanover, MD. You will greet customers, review charges, and provide receipts while guiding them to the correct pickup or drop-off flow. The role emphasizes courteous service and accuracy in the rental process.

Responsibilities include inspecting vehicles for damage, assisting with lost-and-found items, and keeping the lot organized for smooth operations. Flexible evening and weekend shifts are required.

Qualifications

• Minimum 1 year of customer service experience.
• Must have a valid US driver’s license for at least 1 year.
• Must be authorized to work in the United States and pass background checks.

Responsibilities

• Greet all customers using prescribed dialogue when they arrive on the lot.
• Remind customers to check for personal belongings and note items found.
• Advise and review rental charges; provide an accurate receipt.
• Provide information about transportation to the airport terminal in a professional manner.
• Thank customers using the prescribed dialogue and assess satisfaction.
• Discreetly inspect vehicles for damage and route reports if needed.
• Keep the lot organized to support easy access and flow.
• Maintain regular attendance and punctuality; perform other duties as assigned.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Lane Agent. The Return Lane Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

Location

The Consolidated Rental Car Facility

7434 New Ridge Rd

Suite 347

Hanover, MD, 21076

Pay

The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales.

• Any hours worked between 10pm-7am are eligible for $1.00 shift differential.

Schedule

• 6:00pm - 2:30am Friday - Tuesday (Wednesday/Thursday Off)
• 12:00pm - 8:30pm Sunday - Thursday (Friday/Saturday Off)

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
• Must have a valid US driver's license for at least 1 year
• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the shift/schedules:
  • 6:00pm - 2:30am Friday - Tuesday (Wednesday/Thursday Off)
  • 12:00pm - 8:30pm Sunday - Thursday (Friday/Saturday Off)

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.