Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 19,000 - 34,000; Full time

Benefits offered by this job

Private Health Insurance

Relocation Package

Training Program

Performance Bonus

Career Development

Job summary

Mercier Consultancy Group is seeking a Greek-speaking Customer Service Agent in Sofia, Bulgaria, to support international clients across multiple channels. You will be the main point of contact for Greek-speaking customers, ensuring high-quality service and accurate CRM records, with a focus on first-call resolution.

You will join a fully supported relocation program, receive comprehensive training, and benefit from an attractive performance bonus and private health insurance.

Qualifications

• Native or fluent Greek required (spoken and written).
• Excellent communication skills in English and Greek.
• Previous customer service experience is a plus.

Responsibilities

• Serve as the primary contact for Greek-speaking clients via phone, email, and chat.
• Resolve inquiries with a focus on first-call resolution and satisfaction.
• Maintain CRM records with accuracy and timeliness.
• Meet performance metrics and quality standards in customer support.

Skills

Greek (native/fluent)

English proficiency

Customer service experience

Tools

CRM software

Job description

Greek Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets, making us the preferred partner for exclusive jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic individual for a Greek Speaking Customer Service Agent position in Bulgaria, providing high-quality support to international clients. This role is perfect for a communication enthusiast looking to build a career within the competitive landscape of Customer Support Services while enjoying the benefits of a fully supported relocation.

Key Responsibilities

• Act as the primary point of contact for Greek-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Resolve customer inquiries via phone, email, and live chat with a focus on first-call resolution and customer satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure high standards of data accuracy.
• Contribute to the team’s success by meeting performance metrics and quality benchmarks specific to the Customer Support Services sector.
• Identify opportunities to improve service processes and provide proactive feedback to management.
• Collaborate with international teams in Sofia to deliver seamless support experiences across multiple channels.
• Continuously develop product knowledge to provide accurate and relevant information to all customers.
• Native or fluent Greek (spoken and written) is absolutely essential for this role.
• Valid EU passport or work permit (mandatory) to facilitate your move to our vibrant offices in Sofia.
• Excellent communication skills, with a professional and empathetic approach to Customer Support Services.
• Strong proficiency in English to collaborate with your international colleagues.
• Ability to adapt to a fast-paced environment while maintaining high accuracy in administrative tasks.
• Previous experience in a customer-facing role is considered a distinct advantage for this Greek Speaking Customer Service Agent position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
• Attractive Monthly Performance Bonus
• Career development opportunities within one of the fastest-growing sectors for jobs in Bulgaria
• And Much More…

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban living. As one of the emerging hubs for Greek-speaking jobs, Sofia provides an exceptional quality of life with its stunning mountainous backdrop, vibrant café culture, and a pleasant continental climate that attracts expats from all over Europe to Bulgaria.

Beyond the professional benefits, the cost of living in Bulgaria remains highly favorable, allowing you to enjoy a high standard of living. From delicious local cuisine to the welcoming community, choosing to relocate to Bulgaria for this Greek Speaking Customer Service Agent position in Bulgaria is a decision that balances career growth with a fantastic lifestyle.