Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 9,600 - 15,000; Full time

Benefits offered by this job

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Relocation support

Performance Bonus

Multicultural office environment

Career development

Job summary

Mercier Consultancy Group is seeking a Greek-speaking Customer Service Agent to join our international team in Sofia, Bulgaria. The role is on-site and requires relocation with a competitive salary package and full relocation support.

You will support customers via phone, email, and live chat, ensuring high-quality service and satisfaction for our global client base. Ideal candidates are native or fluent in Greek, proficient in English, with prior customer support experience and a proactive,

Qualifications

• Native or fluent Greek (spoken and written).
• Good command of English for multinational collaboration.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat.
• Resolve inquiries with professional communication in Greek.
• Meet customer satisfaction targets to support growth and quality.
• Maintain records of interactions in CRM systems.
• Collaborate with international teams to optimize workflows.
• Identify opportunities to add value reflecting premium service standards.
• Adapt to evolving company policies and protocols.

Skills

Greek language

English language

Customer support

Problem solving

Relocation ready

Job description

at Mercier Consultancy Group

Greek Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in high-impact placements that drive excellence within the global Customer Support Services industry.

Job Overview

We are currently seeking a dynamic professional for a Greek Speaking Customer Service Agent position in Bulgaria, designed for those who excel in client-focused environments. This is a unique opportunity to join one of the most prestigious firms offering jobs in Bulgaria, where your linguistic skills will become a vital asset to our international client base.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the highest standards of professional communication in Greek.
• Ensure customer satisfaction targets are consistently met to support business growth and quality benchmarks.
• Maintain comprehensive records of client interactions in our internal CRM systems.
• Collaborate with international teams to optimize service workflows and improve user experiences.
• Identify opportunities to provide added value to customers, consistently reflecting the premium standards of Mercier Consultancy Group.
• Adapt quickly to evolving company policies and industry-specific communication protocols.

Requirements

• Native or fluent Greek (spoken and written) is mandatory for this position.
• Valid EU passport or right to work in Bulgaria.
• Strong proficiency in English to collaborate within our multinational office environment.
• Proven experience in Customer Support Services or a similar client-facing role is highly preferred.
• Excellent problem-solving skills and a proactive, customer-centric attitude.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition for your move to Bulgaria.
• Attractive Monthly Performance Bonus to reward your dedication and results.
• A vibrant, multicultural office environment in the heart of Sofia.
• Career development pathways within one of the leading Greek-speaking jobs providers.
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible lifestyle, blending deep historical heritage with a modern, buzzing urban culture. Sofia is the vibrant heart of Bulgaria, providing an affordable cost of living, beautiful mountain scenery, and a climate that boasts four distinct, enjoyable seasons. Choosing one of our Greek-speaking jobs in this region means experiencing a dynamic European city that is rapidly becoming a hub for international professionals.

As you settle into your new life in Bulgaria, you will discover a welcoming culture, world-class dining, and a thriving social scene that makes relocating to Bulgaria a truly life-changing experience. Our dedicated relocation support ensures your move to Bulgaria is seamless, allowing you to focus on your new role and enjoying the high quality of life that the country is known for.