Greek Speaking Solutions Consultant - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 38,000 - 50,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation package

Monthly performance bonus

Career development

Living in Bulgaria (Sofia)

Job summary

Mercier Consultancy Group seeks a Greek Speaking Solutions Consultant in Bulgaria to join its premier international staffing team. You will serve Greek-speaking clients, delivering premium support and expert guidance across our Customer Support Services portfolio.

This role offers fully paid training, a relocation package, and a competitive monthly salary with a performance bonus. You will work with an international team, developing your career in a vibrant Southeast European hub.

Qualifications

• Native or fluent Greek required (written and spoken).
• Proficient English in a multinational environment.
• Experience in Customer Support Services or client-facing roles.
• EU passport or the right to work in the EU.
• Strong problem-solving and composure in fast-paced environments.
• Passion for delivering exceptional service as a Solutions Consultant.

Responsibilities

• Act as the primary contact for Greek-speaking clients via phone, email, and chat.
• Resolve complex inquiries by phone, email, and chat with high levels of satisfaction.
• Maintain a deep understanding of products and services to provide value-driven support.
• Document interactions in CRM systems for clear and actionable data.
• Collaborate with international colleagues to streamline communication processes for Greek-speaking customers.
• Identify opportunities to improve the customer experience and organizational efficiency.
• Meet and exceed individual and team performance metrics, including quality assurance and resolution time targets.

Skills

Greek fluency

English proficiency

Customer support

Client-facing

Problem solving

Job description

Greek Speaking Solutions Consultant Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that empower professionals to thrive in new environments while helping our clients excel in the highly competitive Customer Support Services industry. We are seeking a talented professional for the Greek Speaking Solutions Consultant position in Bulgaria, designed for those who excel at providing premium service excellence. This role is a perfect match for individuals looking for high-quality Greek-speaking jobs that offer career progression, competitive financial rewards, and the opportunity to live in one of the most vibrant hubs for international business in Southeast Europe.

Задачи:

• Act as the primary point of contact for Greek-speaking clients, delivering industry-leading support solutions.
• Resolve complex customer inquiries via phone, email, and chat, ensuring high levels of client satisfaction.
• Maintain a deep understanding of our products and services within the Customer Support Services sector to provide accurate, value-driven assistance.
• Document all interactions meticulously within our CRM systems to ensure clear and actionable data for our operations team.
• Collaborate with international colleagues to streamline communication processes for our Greek-speaking customer base.
• Proactively identify opportunities to improve the customer experience and contribute to organizational efficiency.
• Meet and exceed individual and team performance metrics, including quality assurance and resolution time targets.

Требования:

• Native or fluent Greek (spoken and written) is absolutely essential for this role.
• Proficiency in English to communicate effectively within our multinational environment.
• Proven experience in Customer Support Services or a client-facing consultative role.
• A valid EU passport or the legal right to work within the European Union.
• Strong problem-solving skills and the ability to maintain composure in a fast-paced environment.
• A genuine passion for delivering exceptional service as a Solutions Consultant.

Условия:

• Competitive Monthly Salary
• Fully Paid Training to ensure you succeed in your new role.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (including flight, initial hotel accommodation, and transfer) for the best international candidates applying for jobs in Bulgaria.
• Attractive Monthly Performance Bonus based on your commitment to excellence.
• Career development and advancement opportunities within a global company.
• Life in Bulgaria Sofia, Bulgaria, offers a unique blend of historical richness and modern urban energy, making it an ideal destination for professionals pursuing jobs in Bulgaria. With its stunning mountain backdrop, vibrant nightlife, and favorable climate, Bulgaria provides a high quality of life at a cost-effective price point compared to Western Europe. Relocating to Bulgaria through our program ensures a seamless transition. You will experience a welcoming local culture, exceptional culinary delights, and a thriving expat community that makes Bulgaria a fantastic place to build your future.
• And Much More...

Join us in this Greek Speaking Solutions Consultant position in Bulgaria and discover why so many professionals are choosing the Bulgarian path for their career growth.

We invite you to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing your potential within this dynamic Customer Support Services role.