Greek Speaking Customer Service Agent - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 19,000 - 31,000; Full time

Benefits offered by this job

Private health insurance

Relocation package

Monthly performance bonus

Fully paid training

Career development opportunities

Job summary

Mercier Consultancy Group ищет греческо‑говорящего агентa поддержки клиентов в Болгарии (София). Ваша задача — обеспечивать высококачественный сервис для международных клиентов через телефон, email и чат, поддерживать точность данных в CRM и достигать KPI отдела поддержки.

Требуется свободное владение греческим языком и крепкое знание английского, готовность к переезду, оплачиваемым обучением и пакету полного медицинского страхования.

Qualifications

• Греческий язык на уровне носителя (устный и письменный).
• Действующий документ ЕС или разрешение на работу для переезда в Софию.
• Отличные коммуникативные навыки и профессиональный подход к поддержке клиентов.
• Свободное владение английским языком для взаимодействия с международной командой.
• Способность работать в быстрой среде и сохранять точность в административных задачах.
• Опыт работы в роли, взаимодействующем с клиентами, будет преимуществом.

Responsibilities

• Вы — основной контакт для греческо‑говорящих клиентов, обеспечивая высокий уровень сервиса.
• Решение вопросов клиентов по телефону, email и онлайн‑чату с акцентом на решение за первый контакт.
• Поддержание и актуализация записей в CRM для точности данных.
• Достижение KPI команды поддержки и качества обслуживания.
• Поиск возможностей для улучшения процессов обслуживания и передача замечаний руководству.
• Сотрудничество с международными командами в Софии для обеспечения единого сервиса.
• Постоянное обновление знаний о продуктах для точной информации клиентам.

Job description

Описание

Greek Speaking Customer Service Agent Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets, making us the preferred partner for exclusive jobs in Bulgaria. We are currently seeking a dynamic individual for a Greek Speaking Customer Service Agent position in Bulgaria, providing high-quality support to international clients.

Задачи

• Act as the primary point of contact for Greek-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Resolve customer inquiries via phone, email, and live chat with a focus on first-call resolution and customer satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure high standards of data accuracy.
• Contribute to the team’s success by meeting performance metrics and quality benchmarks specific to the Customer Support Services sector.
• Identify opportunities to improve service processes and provide proactive feedback to management.
• Collaborate with international teams in Sofia to deliver seamless support experiences across multiple channels.
• Continuously develop product knowledge to provide accurate and relevant information to all customers.

Требования

• Native or fluent Greek (spoken and written) is absolutely essential for this role.
• Valid EU passport or work permit (mandatory) to facilitate your move to our vibrant offices in Sofia.
• Excellent communication skills, with a professional and empathetic approach to Customer Support Services.
• Strong proficiency in English to collaborate with your international colleagues.
• Ability to adapt to a fast-paced environment while maintaining high accuracy in administrative tasks.
• Previous experience in a customer-facing role is considered a distinct advantage for this Greek Speaking Customer Service Agent position in Bulgaria.

Условия

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
• Attractive Monthly Performance Bonus
• Career development opportunities within one of the fastest-growing sectors for jobs in Bulgaria
• And Much More...

Life in Bulgaria Living and working in Bulgaria offers a unique blend of historical charm and modern urban living. As one of the emerging hubs for Greek-speaking jobs, Sofia provides an exceptional quality of life with its stunning mountainous backdrop, vibrant café culture, and a pleasant continental climate that attracts expats from all over Europe to Bulgaria. Beyond the professional benefits, the cost of living in Bulgaria remains highly favorable, allowing you to enjoy a high standard of living. From delicious local cuisine to the welcoming community, choosing to relocate to Bulgaria for this Greek Speaking Customer Service Agent position in Bulgaria is a decision that balances career growth with a fantastic lifestyle.