Croatian Speaking Customer Service Agent - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Private health insurance

Relocation package

Monthly performance bonus

Professional training

Modern office in Sofia

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent for our Sofia, Bulgaria office. You will handle inquiries in Croatian, communicate in English for internal purposes, and deliver high-quality service to our global partners.

Join a diverse, international team and benefit from comprehensive training, a relocation package, private health insurance, and a monthly salary with performance bonuses.

Qualifications

• Native or fluent Croatian (spoken and written).
• Fluency in English for internal communication and training.
• Experience in customer support services is advantageous.
• Strong communication skills and passion for delivering excellent CX.
• Ability to work in fast-paced environments with Croatian-speaking tasks.
• EU citizenship or work authorization for Bulgaria.

Responsibilities

• Act as the primary contact for clients, delivering professional assistance in customer support.
• Resolve inquiries via phone, email, and live chat while upholding quality standards.
• Provide accurate information in Croatian to ensure customer satisfaction.
• Document all interactions in the CRM with precision.
• Collaborate with internal departments to troubleshoot issues and improve workflows.
• Stay updated on product developments and internal policies to offer expert support.
• Uphold the brand's reputation with empathy, patience, and problem-solving.

Skills

Croatian language

English

Customer service

Communication

Tools

CRM software

Job description

Описание

Croatian Speaking Customer Service Agent Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers in dynamic, high-growth international environments. We are currently seeking a motivated professional for a Croatian Speaking Customer Service Agent position in Bulgaria, providing high-quality support within the competitive customer support services industry. This is an exceptional opportunity to join a diverse, international team in the vibrant city of Sofia, where you will play a pivotal role in delivering excellence to our global partners.

Задачи

• Act as the primary point of contact for clients, delivering professional assistance within the customer support services sector.
• Efficiently resolve inquiries via phone, email, and live chat while maintaining the highest standards of quality.
• Ensure customer satisfaction by providing accurate and timely information in your native Croatian language.
• Document all interactions and data within the company CRM system with precision and attention to detail.
• Collaborate with internal departments to troubleshoot complex issues and improve service workflows.
• Stay updated on product developments and internal policies to provide expert-level support.
• Uphold the brand's reputation by demonstrating empathy, patience, and expert problem-solving skills in every interaction.

Требования

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Fluency in English is required for internal communication and training purposes.
• Previous experience in the customer support services industry is considered a strong advantage.
• Strong communication skills and a passion for delivering an excellent customer experience.
• Ability to thrive in a fast-paced environment while handling Croatian-speaking jobs with professionalism.
• EU citizenship or legal authorization to work in Bulgaria.

Условия

• Competitive Monthly Salary package.
• Fully Paid Professional Training upon onboarding.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for this Croatian Speaking Customer Service Agent position in Bulgaria.
• Monthly Performance Bonus linked to individual and team KPIs.
• A modern, collaborative office environment in the heart of the city.
• Ongoing career development and professional growth opportunities.

Life in Bulgaria Bulgaria has become one of the most sought-after hubs for international professionals looking for jobs in Bulgaria, thanks to its unique combination of stunning mountain landscapes, rich historical heritage, and a mild, pleasant climate. Living in Sofia offers a vibrant urban lifestyle with an incredible culinary scene, affordable living costs, and a warm, welcoming local culture that makes relocation a truly enriching experience. When you secure one of our Croatian-speaking jobs, you are not just getting a new role; you are embracing a high quality of life. Bulgaria is renowned for its blend of ancient history and modern innovation, ensuring that your time spent working in the capital will be both professionally rewarding and culturally unforgettable. Come discover why so many talented individuals choose to build their future here in Bulgaria.