Estonian Speaking Customer Service Agent - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Конкурентная зарплата

Полностью оплачиваемое обучение

Медицинская страховка

Полное покрытие релокации

Бонус за результативность

Корпоративные мероприятия

Job summary

Mercier Consultancy Group ищет эстоноговорящего специалиста службы поддержки для работы в Софии, Болгария. На позиции требуется владение эстонским языком и знание английского; работа предполагает обслуживание клиентов через телефон, email и чат на месте.

Компания предоставляет обучение за счёт работодателя, медицинскую страховку, релокацию и бонусы за результаты в рамках международной команды. Ожидается развитие карьеры и участие в командных мероприятиях.

Qualifications

• Требуется родной или свободный владение эстонским языком (устно и письменно).
• Знание английского языка обязательно для взаимодействия в международной команде.

Responsibilities

• Предоставлять исключительную поддержку эстоноязычным клиентам через телефон, email и чат.
• Улаживать сложные запросы с точностью и эмпатией.
• Поддерживать высокий уровень удовлетворенности клиентов, предоставляя точную и своевременную информацию.
• Сотрудничать с внутренними командами для повышения качества обслуживания.
• Документировать взаимодействия в CRM.

Skills

Estonian language

English proficiency

Job description

Описание:

Estonian Speaking Customer Service Agent Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we are proud to facilitate career-defining opportunities for multilingual professionals globally. We are currently seeking a motivated professional for an Estonian Speaking Customer Service Agent position in Bulgaria, based in the vibrant capital of Sofia. This role within the Customer Support Services industry offers the perfect blend of career progression, cultural immersion, and an inclusive international work environment.

Задачи:

• Deliver exceptional support to Estonian-speaking clients within the Customer Support Services industry.


• Resolve complex inquiries through phone, email, and live chat channels with precision and empathy.


• Maintain high levels of customer satisfaction by providing accurate and timely information.


• Collaborate with internal teams to improve overall service quality and efficiency in this Estonian-speaking job.


• Document all interactions meticulously within the company’s CRM system to ensure seamless service delivery.


• Adapt quickly to evolving product updates and industry-standard support procedures.


• Contribute to the positive and energetic atmosphere of the office while pursuing excellence in your daily tasks.

Требования:

• Native or fluent Estonian (spoken and written) is mandatory for this role.


• Proficiency in English to effectively communicate within our diverse team.


• Valid EU passport, enabling seamless relocation to Bulgaria for this on-site position.


• Previous experience in the Customer Support Services industry is highly preferred but not required.


• Strong problem-solving skills and a genuine passion for helping people.


• Resilience and a proactive attitude towards professional development.

Условия:

• Competitive Monthly Salary package commensurate with experience.


• Fully Paid Training to ensure your success in the Customer Support Services industry.


• Comprehensive Health Insurance coverage.


• Fully Paid Relocation Package (flight, transfer, and temporary hotel stay).


• Lucrative Monthly Performance Bonus based on your individual achievements.


• And Much More, including team events and a clear path for internal career progression.

Life in Bulgaria Choosing one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a modern, rapidly growing economy. Sofia is a city that never sleeps, offering a fantastic climate, a vibrant nightlife, and a welcoming community that makes it one of the most exciting hubs for international talent in Europe. Living in Bulgaria provides a perfect balance of affordability and a high quality of life that is hard to find elsewhere. Beyond the professional benefits, Bulgaria offers breathtaking landscapes, ranging from the majestic Vitosha mountain range to beautiful coastal retreats. When you accept this Estonian Speaking Customer Service Agent position in Bulgaria, you are not just getting a job; you are embracing a new lifestyle. Enjoy incredible local cuisine, a low cost of living, and the warm hospitality for which Bulgaria is famously known.