French Speaking Customer Service Agent - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Fully paid relocation

Private health insurance

Fully paid training

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group, a premier international recruitment firm, seeks a French-speaking Customer Service Agent to join our client’s Sofia-based team. The role centers on delivering exceptional service to French-speaking clients while leveraging CRM tools and collaborating with international colleagues.

Requirements include native French proficiency, strong communication skills, and willingness to work onsite in Sofia.

Qualifications

• Native or fluent French (spoken and written) required.
• Strong communication and problem-solving skills.
• Experience in customer support is preferred but not required.

Responsibilities

• Serve as primary contact for French-speaking clients.
• Resolve inquiries via phone, email, and live chat with empathy.
• Maintain detailed records in CRM and ensure high service quality.
• Collaborate with international teams to troubleshoot issues and improve processes.
• Stay updated on product knowledge to assist users effectively.
• Meet or exceed quality and performance targets set by management.
• Support relocation logistics and work onsite in Sofia.

Skills

French

English

Customer service

Tools

CRM software

Job description

Описание

French Speaking Customer Service Agent Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success. We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Задачи

• Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.
• Resolve customer inquiries via phone, email, and live chat with precision and empathy.
• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
• Collaborate with international team members to troubleshoot complex issues and identify process improvements.
• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.
• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

Требования

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Excellent communication and problem-solving skills, with a focus on client satisfaction.
• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
• Strong command of English for internal company communication.

Условия

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on KPIs
• Career development opportunities within the dynamic job market of Bulgaria And Much More...

Life in Bulgaria Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in southeastern Europe. When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding.