Arabic Speaking Customer Service Agent - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 12,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Performance bonus

Fully paid training

Career development

Job summary

Mercier Consultancy Group ищет сотрудника на должность Arabic Speaking Customer Service Agent в Болгарии. Обязанности включают многоканальную поддержку, решение сложных запросов и поддержание высокого уровня удовлетворенности клиентов на арабском языке, с английской коммуникацией в международной среде.

Предусмотрено полностью оплачиваемое обучение, медицинское страхование, пакет релокации и бонусная часть за результаты. Возможности карьерного роста в глобальном CS-сектора.

Qualifications

• Носитель или свободное владение арабским языком (устно и письменно).
• Профессиональное владение английским языком для общения в международной среде.
• Опыт работы в службе поддержки приветствуется, но не обязателен.

Responsibilities

• Оказывать многоканальную поддержку клиентов (голос, email, чат).
• Представлять клиентов профессионально, решая сложные вопросы в области поддержки.
• Иметь глубокие знания продукта для точных и эффективных решений для арабоязычных клиентов.
• Демонстрировать высокий уровень удовлетворенности клиентов благодаря персонализированному и сопереживающему сервису.
• Сотрудничать с глобальными командами для оптимизации процессов поддержки и соблюдения SLA.
• Документировать взаимодействия в CRM системах для обеспечения качества данных.
• Участвовать в регулярных брифингах для согласования стандартов качества и целей по обслуживанию.

Skills

Arabic language

English language

Communication skills

Job description

Описание:

Arabic Speaking Customer Service Agent Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top‑tier global talent and industry‑leading corporations. As experts in the Customer Support Services sector, we specialize in placing high‑caliber professionals into prestigious roles across Europe. We are currently seeking a motivated professional for our Arabic Speaking Customer Service Agent position in Bulgaria. This role is a unique opportunity to join a thriving team within the Customer Support Services industry, offering a seamless transition for international candidates looking for world‑class jobs in Bulgaria.

Задачи:

Deliver exceptional customer support across multiple channels, including voice, email, and live chat.

Represent our clients with professionalism while resolving complex inquiries within the Customer Support Services sector.

Maintain a deep understanding of product knowledge to provide accurate and efficient solutions to Arabic‑speaking clients.

Ensure high levels of customer satisfaction by providing a personalized and empathetic service experience.

Collaborate with global teams to optimize support workflows and maintain service level agreements.

Document all interactions accurately within our CRM systems to ensure high‑quality data management.

Participate in regular team briefings to align on quality standards and service performance targets.

Требования:

Native or fluent Arabic (spoken and written) is mandatory for this role.

Professional proficiency in English to engage with our international office environment.

Prior experience in a Customer Support Services role is highly regarded but not essential.

Excellent communication skills and the ability to solve problems under pressure.

A proactive attitude toward learning and career growth within the international staffing market.

Valid EU passport (or eligibility to work in Bulgaria) is required.

Условия:

Competitive Monthly Salary package.

Fully Paid Training to ensure you excel in your Arabic Speaking Customer Service Agent position in Bulgaria.

Comprehensive Health Insurance and wellness benefits.

Fully Paid Relocation Package (flight, transfer, hotel accommodation included).

Attractive Monthly Performance Bonus to reward your dedication and results.

Career development pathways within the global Customer Support Services industry.

And Much More...

Life in Bulgaria

Choosing one of our Arabic‑speaking jobs means embracing a high quality of life in a vibrant, historic setting. Bulgaria offers a unique blend of breathtaking natural beauty, modern infrastructure, and a rich cultural scene that makes it an ideal destination for expatriates. When you join our team in Sofia, you are choosing a country where the cost of living is affordable and the community is welcoming. Beyond the career opportunities, Bulgaria is famous for its delicious cuisine, legendary hospitality, and a perfect balance between work and leisure. Our comprehensive relocation package is designed to make your move to Bulgaria as smooth as possible, allowing you to settle in quickly and focus on your success. Discover why so many professionals are choosing Bulgaria for their next career move.