Graduate Technical Account Manager - AI-Driven Onboarding

Fospha; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus

Learning & development within Blenheim

Travel to London HQ

14 days PTO and 11 holidays

Birthday off

401k

Office snacks

Job summary

Fospha in Austin, TX leads a Graduate Technical Account Management program focused on onboarding clients rapidly and delivering value through hands-on product work.

You will learn to configure live systems, query client data with SQL, and partner across teams to ensure successful adoption while exploring Gen AI tools to improve processes. This entry role combines technical growth with client-facing experience.

Qualifications

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, internally and externally.
• Analytical mindset with ability to interpret data; proficiency in Excel.
• Organized and able to manage multiple priorities.
• Passionate about customer success and solving problems for customers.
• Interest in emerging technologies and excited by AI potential

Responsibilities

• Onboarding: drive speed and quality to ensure clients gain value quickly.
• Manage post-go-live implementation requests for enterprise and growth clients.
• Query client data using SQL to solve problems and gather insights.
• Hands-on with the product: configure, troubleshoot, and optimize client setups.
• Spot risks early and flag adoption/renewal threats before they arise.
• Build real relationships by leading client calls and clear communication.
• Work cross-functionally with Account Management, Partnerships, Marketing Science and Product.

Skills

Curious proactive mindset

Excellent communication

Relationship-building

Analytical mindset

Excel

Organizational skills

Customer success mindset

AI interest

Job description

Fospha in Austin, TX leads a Graduate Technical Account Management program focused on onboarding clients rapidly and delivering value through hands-on product work.

You will learn to configure live systems, query client data with SQL, and partner across teams to ensure successful adoption while exploring Gen AI tools to improve processes. This entry role combines technical growth with client-facing experience.