Technical Account Manager - AI-Driven Auto Ops

Mia Labs, Inc.; Florida; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity participation through stock

Fully paid health, vision & dental

Hybrid schedule (3 days/week)

Free lunches

Parking stipend

Job summary

Mia Labs, Inc. is hiring for a customer success role focused on onboarding, adoption, renewal, and growth within a dynamic automotive software environment. You will own end-to-end relationships, drive subscriptions, and lead technical onboarding with CRM integrations.

You will troubleshoot, analyze data with SQL, and communicate complex concepts to both technical and non-technical stakeholders. This hybrid role supports Austin-style workflows and national-scale customers.

Qualifications

• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
• Deep understanding of car dealership operations and workflows.
• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
• Excellent communicator with outstanding bedside manner and client-facing confidence.
• Organized, process-driven, and effective in fast-moving startup environments.
• Experience with dealership operations or automotive systems is a plus.

Responsibilities

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
• Drive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop deep product knowledge and act as the expert on system behavior and workflows.
• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
• Communicate clearly with technical and non-technical users, translating complex concepts simply.
• Support feature launches, pilots, and customer feedback loops that inform product direction.
• Deliver training, documentation, and business reviews that drive customer adoption and ROI.
• Identify risks and proactively resolve friction points to ensure long-term success.

Skills

Customer success

Technical account management

Solutions engineering

CRM integrations

SQL

Job description

Mia Labs, Inc. is hiring for a customer success role focused on onboarding, adoption, renewal, and growth within a dynamic automotive software environment. You will own end-to-end relationships, drive subscriptions, and lead technical onboarding with CRM integrations.

You will troubleshoot, analyze data with SQL, and communicate complex concepts to both technical and non-technical stakeholders. This hybrid role supports Austin-style workflows and national-scale customers.