Graduate Technical Account Manager: AI-Enabled Onboarding

Blenheim Chalcot; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Learning & development

Travel to London HQ and cross-team

PTO & public holidays

Birthday off

401k

Snacks & treats

Job summary

Fospha in Austin, TX is seeking a Graduate Technical Account Management candidate to drive onboarding speed and quality for enterprise and growth clients. You’ll learn to configure live systems, query data with SQL, and grow hands-on with our product while building strong client relationships.

You’ll work cross-functionally with Account Management, Partnerships, Marketing Science and Product, and you’ll explore Gen AI to improve efficiency and outcomes.

Qualifications

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.
• Analytical mindset, comfortable interpreting data and creating insights - proficiency in Excel!
• Organized and able to manage multiple priorities simultaneously.
• Passionate about customer success and solving problems for customers.
• Interest in emerging technologies and excited by the potential and opportunity AI brings.

Responsibilities

• Driving onboarding speed and quality - you'll be the person making sure clients get value fast, and get it right
• Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems
• Querying our database - learning SQL to query Client's data and solve problems (no previous experience required!).
• Getting hands-on with the product - assessing, configuring, and troubleshooting client account setups using your growing technical knowledge
• Spotting risk early - flagging anything that could threaten adoption or renewal before it becomes a problem
• Building real relationships - you'll be on client calls regularly, and confident, clear communication will become second nature
• Working cross-functionally - partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress
• Using AI to work smarter - we actively want you experimenting with our Gen AI tools to find better, faster ways of working
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

Skills

Excel

SQL (learning)

Communication

Relationship-building

Project management

Education

Bachelor's degree in relevant field

Tools

CRM software

SQL tooling

Job description

Fospha in Austin, TX is seeking a Graduate Technical Account Management candidate to drive onboarding speed and quality for enterprise and growth clients. You’ll learn to configure live systems, query data with SQL, and grow hands-on with our product while building strong client relationships.

You’ll work cross-functionally with Account Management, Partnerships, Marketing Science and Product, and you’ll explore Gen AI to improve efficiency and outcomes.