Graduate IT Help Desk Assistant — Student Tech Support

Regent University; Virginia Beach (VA); On-site; USD 17,000 - 19,000; Part time

Job summary

Regent University is seeking a student to provide frontline IT support to faculty, staff, and students at the Virginia Beach campus. You will respond to calls, emails, and messages, log issues in the ticketing system, and escalate when needed.

The role emphasizes strong customer service, clear communication, teamwork, and problem solving while working with multiple IT teams to resolve issues promptly.

Qualifications

• Must be a Regent University student.
• Strong customer service skills and a desire to help others.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Ability to problem solve.
• Proficiency with Windows operating systems, Microsoft Office, and web browser technology.

Responsibilities

• Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk.
• Manage and track issues using the IT ticketing system.
• Escalate support incidents to the appropriate IT staff group when necessary.
• Answer phone calls and e-mails in a professional, courteous manner.
• Work closely with other IT Departments to resolve issues effectively.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Problem solving

Education

Must be Regent University student

Tools

Windows OS

Microsoft Office

Web browsers

Job description

Regent University is seeking a student to provide frontline IT support to faculty, staff, and students at the Virginia Beach campus. You will respond to calls, emails, and messages, log issues in the ticketing system, and escalate when needed.

The role emphasizes strong customer service, clear communication, teamwork, and problem solving while working with multiple IT teams to resolve issues promptly.