IT Support Technician I — Campus Tech & AV Help Desk

Nova Southeastern University; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Nova Southern University is seeking an on-site IT support technician to assist faculty, staff, and students with hardware and software needs. The role covers deskside and remote support across multiple campus locations, ensuring technology resources function reliably and securely.

Candidates will troubleshoot audiovisual systems, network services, and Windows-based devices, with responsibilities including ticketing, equipment relocation, and adherence to service levels.

Qualifications

• Basic knowledge of computer and audiovisual systems and networks.
• Ability to troubleshoot hardware and software issues with minimal supervision.
• Familiarity with Active Directory and Windows-based services.

Responsibilities

• Install and maintain hardware for faculty and staff to ensure technology resources function properly.
• Provide first-line support for hardware and software on desktops, laptops, and devices.
• Resolve issues at campuses and remotely; log tickets in the ticketing system.
• Assist with relocation of equipment within facilities and proper disposal.
• Perform other duties as assigned.

Skills

Time management

Active listening

Speaking

Critical thinking

Complex problem solving

Excellent customer service

Education

High School Diploma or Equivalent

Tools

Microsoft 365

Active Directory

Windows OS

Job description

Nova Southern University is seeking an on-site IT support technician to assist faculty, staff, and students with hardware and software needs. The role covers deskside and remote support across multiple campus locations, ensuring technology resources function reliably and securely.

Candidates will troubleshoot audiovisual systems, network services, and Windows-based devices, with responsibilities including ticketing, equipment relocation, and adherence to service levels.