Junior NOC Technician: Network Operations & Resolution
Regent University
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Job summary
Regent University is seeking a Network Technician in Virginia Beach to monitor network performance using monitoring tools and oversee Help Desk tickets related to networking systems. The role includes documenting incidents and resolutions for future reference and assisting in incident resolution.
The ideal candidate will understand TCP/IP, DNS, DHCP, and have familiarity with Windows and Linux, VMware, and backup operations.
Qualifications
- Understanding of network monitoring and backup tools and methodologies.
- Basic knowledge of network configuration and management.
- Familiarity with Windows and Linux operating systems.
- Strong attention to detail and commitment to quality work.
- Willingness to learn and adapt in a fast-paced environment.
- Willingness to assist with projects outside of normal business hours.
Responsibilities
- Monitor network performance and availability using various monitoring tools
- Monitor Help Desk tickets related to networking systems and services
- Document incidents and resolutions in the ticketing system for future reference
- Assist in the identification and resolution of network incidents and issues
- Collaborate with senior technicians to collaborate complex issues
- Participate in routine maintenance and system updates as required
- Maintain accurate records of network configurations and changes
Skills
Tools
Job description
Regent University is seeking a Network Technician in Virginia Beach to monitor network performance using monitoring tools and oversee Help Desk tickets related to networking systems. The role includes documenting incidents and resolutions for future reference and assisting in incident resolution.
The ideal candidate will understand TCP/IP, DNS, DHCP, and have familiarity with Windows and Linux, VMware, and backup operations.
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