Part-Time IT Helpdesk Technician

Virginia Community Colleges; Virginia (IL); On-site; USD 24,000 - 34,000; Part time

Job summary

PVCC in Charlottesville, VA is seeking a part-time Helpdesk Technician to provide first-level support to faculty, staff and students. This role maintains computers and peripherals, performs preventive maintenance, and supports classroom technology including AV and video conferencing.

The position requires strong customer service, ability to learn new tech, basic OS and networking knowledge, and the physical ability to lift 50 lbs. Typical schedule is Mon–Fri with occasional Saturdays.

Qualifications

• Provide high quality customer service to faculty, staff and students.
• Learn and implement new technology solutions and tools.
• Basic knowledge of Windows, MacOS and iOS operating systems.
• Basic networking knowledge including LAN/WAN and wireless for endpoints.

Responsibilities

• Provide first level (Tier I) helpdesk support to faculty, staff and students.
• Maintain College computers and peripheral equipment with preventive maintenance and repairs.
• Support network components, AV, video conference equipment, telephones and classroom electronics.
• May assist the agency or state government in emergencies.

Skills

Customer service

Learn new technology

Computing devices

Windows 10/11

MacOS

iOS

LAN/WAN/Wireless

Written and verbal communication

Independence/ teamwork

Lift 50 lbs

Education

CompTIA A+ certification or equivalent

Experience in higher education environment (preferred)

Job description

PVCC in Charlottesville, VA is seeking a part-time Helpdesk Technician to provide first-level support to faculty, staff and students. This role maintains computers and peripherals, performs preventive maintenance, and supports classroom technology including AV and video conferencing.

The position requires strong customer service, ability to learn new tech, basic OS and networking knowledge, and the physical ability to lift 50 lbs. Typical schedule is Mon–Fri with occasional Saturdays.