Graduate CX & Digital Experience Intern

Highmark Health; Washington (District of Columbia); On-site; USD 28,000 - 34,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship, designed to gain hands-on experience supporting CX strategy, digital optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with leaders across marketing, product, and analytics to analyze customer interactions and drive more seamless experiences across touchpoints.

Qualifications

• Bachelor's degree is required.
• Pursuing a Master's degree in a field such as Business Analytics, UX, Healthcare Administration, or related area.
• Experience with Voice of Customer analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

Responsibilities

• Analyze voice-of-customer data to identify insights.
• Evaluate customer journeys to surface improvement opportunities.
• Conduct website and digital experience assessments and review analytics insights.
• Develop journey maps and experience recommendations for stakeholders.
• Support content and SEO optimization efforts and prepare presentations and reports.

Skills

VOC analytics

Customer journey mapping

CX measurement

Digital experience analysis

Education

Bachelor's degree

Pursuing Master's degree in a relevant field

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship, designed to gain hands-on experience supporting CX strategy, digital optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with leaders across marketing, product, and analytics to analyze customer interactions and drive more seamless experiences across touchpoints.