Graduate CX & Digital Experience Intern

Highmark Health; Lake Michigan Beach (MI); On-site; USD 18,000 - 28,000; Full time

Job summary

United Concordia Dental is offering the Summer 2027 Customer Experience Analyst Graduate Internship to give graduates hands-on experience supporting customer experience strategy, digital optimization, journey analytics and experience design within a healthcare organization.

As a member of the Customer Experience team, interns will collaborate with leaders, digital experience professionals, marketing, product owners, and analytics partners to analyze interactions and develop data-driven

Qualifications

• Bachelor’s degree completed or in progress in a relevant field.
• Pursuit of a graduate degree (full or part-time) in a related field.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Support digital experience assessments and optimization efforts.
• Collaborate with marketing, product, and analytics teams on insights.
• Develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.
• Contribute to content and SEO optimization efforts when needed.
• Participate in mentorship and cross-functional projects.

Skills

Communication skills

Analytical thinking

Education

Bachelor's degree

Graduate degree in progress

Job description

United Concordia Dental is offering the Summer 2027 Customer Experience Analyst Graduate Internship to give graduates hands-on experience supporting customer experience strategy, digital optimization, journey analytics and experience design within a healthcare organization.

As a member of the Customer Experience team, interns will collaborate with leaders, digital experience professionals, marketing, product owners, and analytics partners to analyze interactions and develop data-driven