Graduate CX Analytics & Experience Intern

Highmark Health; Mississippi; On-site; USD 20,000 - 27,000; Full time

Job summary

The Summer 2027 Customer Experience Analyst Graduate Internship at United Concordia Dental offers graduate students hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more seamless,

Qualifications

• Bachelor’s degree.
• Pursuance of a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Analyzing voice-of-customer data and evaluating customer journeys.
• Conducting website and digital experience assessments and reviewing Adobe Analytics insights.
• Supporting process improvement initiatives and developing journey maps and experience recommendations.
• Assisting with content and SEO optimization efforts and preparing presentations and reports for stakeholders.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part-time

Job description

The Summer 2027 Customer Experience Analyst Graduate Internship at United Concordia Dental offers graduate students hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more seamless,