Graduate CX Analytics Internship — Experience Design

Highmark Health; Connecticut; On-site; USD 21,000 - 34,000; Part time

Job summary

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship provides hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more seamless experiences across

Qualifications

• Bachelor’s degree required.
• Pursuance of a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Communicate effectively with colleagues and stakeholders in planning and execution of assignments.
• Provide professional services under supervision to support day-to-day operations.
• Undertake and participate in projects to develop professional skills and expertise.
• Participate in planning and implementing unit projects and initiatives within area of expertise.
• Conduct research and reporting with recommendations or alternative proposals for action.
• Undertake studies or enrichment programs to meet operating unit objectives.

Skills

Voice of Customer analytics

Customer journey mapping

Data analysis

Education

Bachelor’s degree

Pursuit of graduate degree

Job description

United Concordia Dental Summer 2027 Customer Experience Analyst Graduate Internship provides hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design within a healthcare organization.

Interns collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities to create more seamless experiences across