Graduate Customer Experience Analytics Intern

Highmark Health; Ohio; On-site; USD 21,000 - 30,000; Full time

Job summary

United Concordia Dental in the United States is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience supporting customer experience strategy, journey analytics, and digital experience initiatives within a healthcare setting.

As a member of the Customer Experience team, interns will collaborate with leaders across marketing, product, and analytics to analyze customer interactions and identify opportunities to create more seamless, personalized

Qualifications

• Bachelor’s degree is required.
• Pursuit of a graduate degree in a relevant field (full or part-time) is required or preferred.

Responsibilities

• Analyze voice-of-customer data and customer journeys to identify improvement opportunities.
• Support digital experience assessments and journey mapping initiatives.
• Assist with content optimization, SEO, and stakeholder reporting.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part-time in an accredited college or university

Job description

United Concordia Dental in the United States is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience supporting customer experience strategy, journey analytics, and digital experience initiatives within a healthcare setting.

As a member of the Customer Experience team, interns will collaborate with leaders across marketing, product, and analytics to analyze customer interactions and identify opportunities to create more seamless, personalized