Graduate Customer Experience Analytics Intern

Highmark Health; Clayton (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop the next generation of analytics and digital strategy professionals within a healthcare setting. The program emphasizes hands-on exposure to customer journey evaluation, voice-of-customer insights, user experience research, and data-driven decision-making.

As an intern, you will collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics

Qualifications

• Bachelor’s degree required.
• Pursuit of graduate degree in a accredited college or university preferred.

Responsibilities

• Analyze voice-of-customer data and evaluate customer journeys.
• Conduct website and digital experience assessments and review insights.
• Support process improvements and develop journey maps and recommendations.
• Assist with content and SEO optimization and prepare stakeholder presentations.

Skills

VOC analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor’s degree

Pursuit of graduate degree (full/part-time)

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop the next generation of analytics and digital strategy professionals within a healthcare setting. The program emphasizes hands-on exposure to customer journey evaluation, voice-of-customer insights, user experience research, and data-driven decision-making.

As an intern, you will collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics