Graduate Customer Experience Analyst Intern

Highmark Health; South Dakota; On-site; USD 28,000 - 41,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to hands-on support customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare organization.

You will collaborate with leaders, digital teams, marketing, product owners, and analytics partners to analyze customer interactions and identify opportunities for seamless, personalized experiences across touchpoints.

Qualifications

• Bachelor’s degree in progress or completed.
• Pursuit of a graduate degree full or part-time in a related field.

Responsibilities

• Analyze voice-of-customer data to identify improvement opportunities.
• Evaluate customer journeys and digital experiences to inform strategy.
• Support journey analytics and experience design initiatives across touchpoints.
• Prepare presentations and reports for stakeholders to drive data-driven decisions.
• Collaborate with marketing, product, and analytics teams to align on CX priorities.
• Assist with content optimization and UX research activities.

Skills

Analytical thinking

Communication skills

Research skills

Customer experience

Education

Bachelor’s degree

Pursuing graduate degree

Tools

Adobe Analytics

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to hands-on support customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare organization.

You will collaborate with leaders, digital teams, marketing, product owners, and analytics partners to analyze customer interactions and identify opportunities for seamless, personalized experiences across touchpoints.