Government T&E Systems Consultant (SAP Concur)

Your Talent Team; Herndon (VA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Your Talent Team in Herndon, VA is seeking a Customer Experience Manager to support Federal Government and DoD clients. The role blends functional consulting with client engagement, guiding implementation and post-go-live improvements in an Agile setting.

Translate agency needs into configurations, coordinate testing and integration, and provide ongoing user support as part of a government-focused delivery team capable of remote or onsite work.

Qualifications

• U.S. Citizenship: Must be a U.S. Citizen solely.
• Federal Experience: Demonstrated background working with Federal Government or DoD clients.
• Domain Experience: Travel and Expense (T&E) systems experience; SAP Concur is strongly preferred.
• Functional Consulting: Proven track record in system implementation, requirements gathering, and business process mapping.
• Hands-on experience working in Agile team environments.

Responsibilities

• Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
• Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Translate complex agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
• Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
• Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
• Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Agile

Client engagement

Business process mapping

Functional consulting

Tools

SAP Concur

Microsoft Excel

Microsoft Word

Job description

Your Talent Team in Herndon, VA is seeking a Customer Experience Manager to support Federal Government and DoD clients. The role blends functional consulting with client engagement, guiding implementation and post-go-live improvements in an Agile setting.

Translate agency needs into configurations, coordinate testing and integration, and provide ongoing user support as part of a government-focused delivery team capable of remote or onsite work.