Federal T&E Solutions Consultant (SAP Concur)

Connectly Recruiting; Herndon (VA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Connectly Recruiting is seeking a Customer Experience Manager to lead end-to-end functional consulting for Travel and Expense systems, with a focus on SAP Concur, for Federal Government and DoD stakeholders. You will translate requirements into configured solutions, coordinate testing, and manage client expectations.

This onsite/remote role involves working with an Agile team, engaging government partners, and delivering post-go-live support, data visualization, and process improvements across

Qualifications

• U.S. Citizenship required and sole U.S. citizen.
• Federal government or DoD client experience preferred.
• Travel and Expense (T&E) systems experience required; SAP Concur strongly preferred.
• Functional consulting: system implementation, requirements gathering, and business process mapping.

Responsibilities

• Lead end-to-end functional consulting activities: requirements gathering, business process design, system configuration, testing, and integration coordination.
• Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Translate agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
• Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
• Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
• Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Agile experience

Functional consulting

Requirements gathering

Business process mapping

Stakeholder facilitation

Tools

SAP Concur

Excel

Microsoft Word

Systems integration

Job description

Connectly Recruiting is seeking a Customer Experience Manager to lead end-to-end functional consulting for Travel and Expense systems, with a focus on SAP Concur, for Federal Government and DoD stakeholders. You will translate requirements into configured solutions, coordinate testing, and manage client expectations.

This onsite/remote role involves working with an Agile team, engaging government partners, and delivering post-go-live support, data visualization, and process improvements across