Federal T&E Experience Lead (SAP Concur)

Forest Recruiting Group aka Affiliated Recruiters Network; Herndon (VA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Forest Recruiting Group is seeking a Customer Experience Manager (SAP Concur / T&E) to drive functional consulting and client engagement for Federal Government and DoD stakeholders. The role involves shaping processes, guiding implementation, and delivering post-go-live support with an Agile team.

You will translate requirements into system configurations, coordinate testing and integrations, and deliver compliant T&E configurations for government agencies.

Qualifications

• U.S. Citizenship required.
• Federal Government or DoD client experience preferred.
• Travel and Expense (T&E) systems experience required; SAP Concur preferred.
• Experience in system implementation, requirements gathering and business process mapping.
• Experience working in Agile teams.

Responsibilities

• Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
• Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Translate complex agency requirements into functional specifications and service design artifacts.
• Coordinate functional testing, integration workflows, and defect resolution.
• Assist with system stabilization, user experience optimization, and ongoing enhancements post go-live.
• Analyze operational data and develop visual insights to support project decisions.

Skills

Functional Consulting

Agile

Government/DoD experience

T&E systems knowledge

Client engagement

Tools

SAP Concur

Job description

Forest Recruiting Group is seeking a Customer Experience Manager (SAP Concur / T&E) to drive functional consulting and client engagement for Federal Government and DoD stakeholders. The role involves shaping processes, guiding implementation, and delivering post-go-live support with an Agile team.

You will translate requirements into system configurations, coordinate testing and integrations, and deliver compliant T&E configurations for government agencies.