Government Call Center Specialist - Data & Security

TechOp Solutions International; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism. You will handle inbound calls, document information, and generate detailed reports within government systems.

The role requires 3+ years in a call center, a high school diploma or equivalent, and the ability to multitask while entering data. Proficiency with telephony systems, CRMs, and Microsoft Office is essential.

Qualifications

• 3+ years of call center experience
• High school diploma or equivalent required
• Proven ability to multitask while inputting data

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate reports in government systems
• Interview callers and apply critical-thinking beyond scripts
• Navigate multiple systems and document information
• Record details per procedures
• Conduct database and open-source research
• Route calls appropriately
• Perform other duties as assigned

Skills

Multitasking

Written & verbal communication

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM software

Telephony systems

Job description

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism. You will handle inbound calls, document information, and generate detailed reports within government systems.

The role requires 3+ years in a call center, a high school diploma or equivalent, and the ability to multitask while entering data. Proficiency with telephony systems, CRMs, and Microsoft Office is essential.