Government Call Center Specialist

TechOp Solutions International; Arizona; On-site; USD 22,000 - 33,000; Full time

Job summary

TechOp Solutions seeks experienced Call Center Representatives to support a government client, delivering professional customer service and efficient issue resolution. You will answer and track calls, document data accurately, and follow established procedures while maintaining security standards.

The role requires 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM/telephony systems.

Qualifications

• 3+ years call center experience.
• High school diploma or equivalent.
• Ability to multitask while inputting data.
• Proficiency with Microsoft 365 for drafting and reporting.
• Experience handling sensitive information.
• Ability to pass government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Record and document information accurately across multiple systems.
• Conduct database and open-source research as needed.
• Escalate issues when appropriate.
• Other duties, as assigned.

Skills

Call center experience

Multitasking

Communication

Microsoft 365

Education

High school diploma or equivalent

Tools

Telephony systems

CRMs

Microsoft Office Suite

Job description

TechOp Solutions seeks experienced Call Center Representatives to support a government client, delivering professional customer service and efficient issue resolution. You will answer and track calls, document data accurately, and follow established procedures while maintaining security standards.

The role requires 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM/telephony systems.