Google Workspace Tech Support Advisor - Tier 1
CDW
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Job summary
CDW is seeking a curious, tech-savvy Support Consultant to assist school districts across North America. You will troubleshoot Google Workspace for Education core products, guide admins, and contribute to documentation while maintaining high customer satisfaction.
The role supports 8am–5pm PT hours as part of the Education Support Team, with opportunities to grow expertise in Google Workspace, GAM, and related CDW Education tools.
Qualifications
- Bachelor's degree or 4+ years of technology administration experience.
- Experience with Google Workspace for Education administration preferred.
- Familiarity with CDW Education SaaS tools.
- Strong communication and problem-solving skills.
- Ability to manage tickets and meet SLAs.
- Knowledge of email security and routing is helpful.
Responsibilities
- Provide Tier 1 technical support for Google Workspace for Education via email, Meet, and phone.
- Triage and manage incoming support tickets with timely first contact and SLA adherence.
- Troubleshoot, research, test, and report on Google Workspace and related tech.
- Escalate complex issues to Tier 2/3 and support escalated issues as needed.
- Train and advise school IT admins on Google Workspace Admin Console and related tools.
- Deliver excellent customer service to maintain high satisfaction.
- Contribute to team productivity goals and document knowledge base articles.
Skills
Education
Tools
Job description
CDW is seeking a curious, tech-savvy Support Consultant to assist school districts across North America. You will troubleshoot Google Workspace for Education core products, guide admins, and contribute to documentation while maintaining high customer satisfaction.
The role supports 8am–5pm PT hours as part of the Education Support Team, with opportunities to grow expertise in Google Workspace, GAM, and related CDW Education tools.
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