Tier 1 Google Workspace Support Specialist (Education)

CDW; Oregon; Hybrid; USD 60,000 - 81,000; Full time

Job summary

CDW is seeking a curious Support Consultant to join the Education Support Team. You will provide Tier 1 technical support for Google Workspace for Education, troubleshoot issues, and guide school IT admins on Admin Console and related tools.

The role requires 8am–5pm PT hours, a solid foundation in technology administration, and a focus on customer satisfaction. CDW emphasizes AI-forward practices and ongoing learning in a collaborative environment.

Qualifications

• Bachelor's degree or 4+ years of technology administration experience.
• Experience with email management, including authentication, spam and phishing safety, and mail forwarding/routing.
• Understanding of Chrome OS device management, security, and apps/extensions.
• Excellent oral communication focused on helpful, professional customer service.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Tier 1 technical support for Google Workspace for Education via email, Meet, and phone.
• Triage and manage incoming support tickets to meet SLAs.
• Troubleshoot, research, test, and report on Google Workspace and related technologies.
• Escalate complex issues to Tier 2/3 and support escalated issues as needed.
• Train school IT admins on Google Workspace Admin Console, GAM, CDW Education SaaS tools.
• Deliver excellent customer service and maintain high customer satisfaction.
• Contribute to team productivity and ticket closure metrics.

Skills

Email management

Chrome OS

Communication

Troubleshooting

Documentation

Zendesk

Google Workspace Admin Console

GAM

Education

Bachelor's degree

4+ years technology administration

Tools

Zendesk

Google Workspace Admin Console

Job description

CDW is seeking a curious Support Consultant to join the Education Support Team. You will provide Tier 1 technical support for Google Workspace for Education, troubleshoot issues, and guide school IT admins on Admin Console and related tools.

The role requires 8am–5pm PT hours, a solid foundation in technology administration, and a focus on customer satisfaction. CDW emphasizes AI-forward practices and ongoing learning in a collaborative environment.