Education Tech Support Advisor (Tier 1) – Google Workspace

CDW; Montana; On-site; USD 60,000 - 81,000; Full time

Job summary

CDW is seeking a curious, tech-savvy Support Consultant to join our Education Support Team. You will provide Tier 1 guidance and troubleshooting for Google Workspace for Education core products, GAM, and CDW Education SaaS tools across North American school districts.

This entry-level role supports 8am–5pm PT and offers exposure to Google Workspace Admin Console and AI-enabled workflows while helping customers maximize technology investments.

Qualifications

• Bachelor's degree or 4+ years in technology administration.
• Email management, including authentication, spam/phishing safety.
• Chrome OS device management and security basics.
• Excellent oral communication skills with customers and colleagues.
• Superior troubleshooting and customer service abilities.
• Ability to balance short- and long-term team actions.

Responsibilities

• Provide Tier 1 technical support for Google Workspace for Education via email, Meet, and phone.
• Triage and manage incoming tickets, ensuring timely first contact and SLAs.
• Troubleshoot, research, test, and report on Google Workspace and related tech.
• Escalate complex issues to Tier 2/3 and support escalated cases as needed.
• Train school IT admins on Admin Console, GAM, and CDW tools.
• Deliver excellent customer service and maintain high satisfaction.
• Create and improve internal and customer-facing documentation.
• Leverage AI tools to improve efficiency and workflow.

Skills

Excellent communication

Troubleshooting

Google Workspace Admin Console

Zendesk or similar ticketing

AI tools usage

Education

Bachelor's degree or 4+ years tech administration

Tools

GAM

CDW Education SaaS tools

Job description

CDW is seeking a curious, tech-savvy Support Consultant to join our Education Support Team. You will provide Tier 1 guidance and troubleshooting for Google Workspace for Education core products, GAM, and CDW Education SaaS tools across North American school districts.

This entry-level role supports 8am–5pm PT and offers exposure to Google Workspace Admin Console and AI-enabled workflows while helping customers maximize technology investments.