Tier 1 Google Workspace Support Consultant

CDW

United States

Remote

USD 60,000 - 81,000

Full time

7 days ago

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Job summary

CDW is seeking a curious, tech‑savvy Support Consultant to join our Education Support Team. You will provide Tier 1 guidance for Google Workspace for Education, work with GAM and CDW Education SaaS tools, and help school districts across North America deliver outstanding customer experiences.

This entry‑level role runs 8am–5pm PT, involves troubleshooting, ticket triage, documentation, and collaboration across teams as you grow your subject‑matter expertise and stay current with Google Workspace

Qualifications

Bachelor’s degree or 4+ years in technology administration.
Experience with Google Workspace Admin Console.
Experience with email management and security basics.
Strong written and verbal communication.
Familiarity with Zendesk or similar ticketing system.

Responsibilities

Provide Tier 1 support for Google Workspace for Education via email, Meet, and phone.
Triage and manage support tickets with SLA adherence.
Troubleshoot Google Workspace and related technologies; report findings.
Escalate complex issues to Tier 2/3 and assist escalations.
Document knowledge base and customer-facing content.
Utilize AI tools to improve efficiency.