Google Workspace Education Support Advisor (Tier 1)

CDW; Wyoming; On-site; USD 60,000 - 81,000; Full time

Job summary

CDW is seeking a curious Support Consultant to assist school districts across North America with Google Workspace for Education core products. You will troubleshoot, guide admins, and deliver excellent customer service.

This entry-level Tier 1 role supports 8am-5pm PT, emphasizes learning, documentation, and using AI tools to improve efficiency, and offers exposure to CDW Education SaaS offerings and certifications.

Qualifications

• Bachelor's degree or 4+ years of technology administration experience.
• Experience with email management and security best practices.
• Familiarity with Chrome OS management including devices, settings, and apps.
• Strong communication and troubleshooting skills.

Responsibilities

• Provide Tier 1 technical support for Google Workspace for Education via email, Meet, and phone.
• Triage and manage incoming tickets, ensuring timely first contact and SLAs.
• Troubleshoot and report on Google Workspace, Google Cloud, and related technologies.
• Escalate complex issues to Tier 2/3 support and assist with escalated cases.
• Train school IT admins on Admin Console, GAM, and CDW Education SaaS tools.
• Deliver excellent customer service and contribute to team productivity.
• Maintain documentation and Knowledge Base for internal and customer use.
• Stay current on changes to Google Workspace for Education and related tools.

Skills

Bachelor's degree

Technology administration

Email management

Chrome OS management

Communication

Troubleshooting

Documentation

Zendesk

GAM

Google Workspace Admin Console

Google Cloud

Education

Bachelor's degree

Tools

Zendesk

GAM

Google Admin Console

Job description

CDW is seeking a curious Support Consultant to assist school districts across North America with Google Workspace for Education core products. You will troubleshoot, guide admins, and deliver excellent customer service.

This entry-level Tier 1 role supports 8am-5pm PT, emphasizes learning, documentation, and using AI tools to improve efficiency, and offers exposure to CDW Education SaaS offerings and certifications.