Google Workspace Education Support Specialist

CDW; Denver (CO); On-site; USD 60,000 - 81,000; Full time

Job summary

CDW is seeking a curious, tech-savvy Support Consultant to join our Education Support Team in the United States. You will provide Tier 1 technical support for Google Workspace for Education and related tools, triage tickets via email, Meet, and phone, and guide school IT admins through the Admin Console and GAM.

You will stay current on Google Workspace and CDW Education SaaS offerings, build documentation, and collaborate with cross-functional teams to deliver excellent customer service.

Qualifications

• Bachelor’s degree or 4+ years of technology administration experience.
• Experience with Google Workspace for Education and related tools.
• Strong customer service and troubleshooting skills.
• Familiarity with Zendesk or similar ticketing systems.
• Ability to document processes and contribute to knowledge bases.

Responsibilities

• Provide Tier 1 technical support for Google Workspace for Education via email, Meet, and phone.
• Triage and manage incoming support tickets to meet SLAs.
• Troubleshoot and research Google Workspace and related technologies; escalate when needed.
• Train and advise school IT admins on Admin Console, GAM, and CDW Education SaaS tools.
• Create and maintain customer-facing documentation and knowledge base articles.
• Collaborate across teams to improve support delivery and stay current on offerings.

Skills

Email management

Chrome OS knowledge

Communication skills

Troubleshooting

Documentation

Customer service

Team collaboration

K-12/education exposure

Education

Bachelor’s degree or 4+ years technology administration experience

Tools

Zendesk

GAM

Google Workspace Admin Console

Job description

CDW is seeking a curious, tech-savvy Support Consultant to join our Education Support Team in the United States. You will provide Tier 1 technical support for Google Workspace for Education and related tools, triage tickets via email, Meet, and phone, and guide school IT admins through the Admin Console and GAM.

You will stay current on Google Workspace and CDW Education SaaS offerings, build documentation, and collaborate with cross-functional teams to deliver excellent customer service.