Golf Retail Customer Service Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-matching 401(k) retirement

Vacation time

Associate merchandise discount

Performance-based bonus opportunities

Membership dues reimbursement for PGA/

Disability and legal protection

Job summary

PGA TOUR Superstore in Charlotte, NC is seeking a Customer Service Associate who thrives in a fast-paced retail environment. You will engage customers at the frontend, process payments, returns, exchanges, gift cards, and promotions, while delivering world-class service to build lasting relationships.

The role requires strong communication, basic computer skills, and the ability to multitask in a busy setting.

Qualifications

• Communication: strong listening and interpersonal skills; ability to communicate cross-functionally.
• Computer: basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Greeting and engaging Customers throughout Front-End areas (Cashier Area, Club Desk).
• Execute Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring correct and efficient transactions.
• Provide product information, and direct Customers to store areas or team members when needed.

Skills

Communication

Computer skills

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Charlotte, NC is seeking a Customer Service Associate who thrives in a fast-paced retail environment. You will engage customers at the frontend, process payments, returns, exchanges, gift cards, and promotions, while delivering world-class service to build lasting relationships.

The role requires strong communication, basic computer skills, and the ability to multitask in a busy setting.