Front-End Retail Associate — Golf Customer Experience

Golf & Tennis Pro Shop; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Vacation time

Associate merchandise discount

Performance-based bonus opportunities

Membership dues reimbursement

Job summary

PGA TOUR Superstore in Charlotte is seeking a Customer Service Associate to enhance the checkout experience and assist customers at the front of the store. You will handle returns, exchanges, gift cards, and promotions while ensuring secure payment processing and a clean, organized front-end area.

You will engage customers, stay informed on current promotions, and contribute to a best-in-class customer experience with strong communication and teamwork.

Qualifications

• Good listening and interpersonal skills with clear verbal and written communication.
• Ability to communicate cross-functionally and provide strong customer care.
• Must have basic computer skills and organization for multitasking.

Responsibilities

• Engage with every Customer with world class service in cashier and club desk areas.
• Process returns, exchanges, gift cards, and promotions accurately.
• Handle payments securely and follow SOP for transactions.
• Provide product information and direct customers to store areas or staff.
• Maintain clean, well-stocked Front-End areas and merchandise presentation.
• Stay updated on promotions and participate in merchandising events.

Skills

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Charlotte is seeking a Customer Service Associate to enhance the checkout experience and assist customers at the front of the store. You will handle returns, exchanges, gift cards, and promotions while ensuring secure payment processing and a clean, organized front-end area.

You will engage customers, stay informed on current promotions, and contribute to a best-in-class customer experience with strong communication and teamwork.