Golf Retail Customer Experience Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Natick (MA); On-site; USD 20,664 - 23,419; Full time

Job summary

PGA TOUR Superstore in Natick, MA is hiring a Customer Service Associate to engage customers in the cashier and club desk, handle payments, returns, exchanges, gift cards, and promotions, and contribute to a best-in-class checkout experience.

The role requires strong communication, basic computer skills, the ability to stand for long periods, lift up to 30 lb, and a flexible schedule including nights and weekends. Equal opportunity employer, committed to diversity.

Qualifications

• Strong listening and interpersonal communication, able to communicate cross-functionally.
• Basic computer skills with a working knowledge of Microsoft Office Suite.
• Stand for extended periods, lift up to 30 lb, and maintain flexible availability including nights, weekends, and holidays.

Responsibilities

• Engage with every customer in the cashier area and club desk with world-class service.
• Process returns, exchanges, gift cards, promotions, and loyalty rewards.
• Maintain a clean, well-organized front-end area and ensure accurate checkout transactions.
• Provide product information and direct customers to store areas or team members as needed.
• Stay up to date on merchandising promotions and assist in driving sales.

Skills

Communication

Customer service

Organization

Accountability

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Natick, MA is hiring a Customer Service Associate to engage customers in the cashier and club desk, handle payments, returns, exchanges, gift cards, and promotions, and contribute to a best-in-class checkout experience.

The role requires strong communication, basic computer skills, the ability to stand for long periods, lift up to 30 lb, and a flexible schedule including nights and weekends. Equal opportunity employer, committed to diversity.