Golf Experience Lead & Guest Engagement

Five Iron Golf; New York (NY); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Résumé du poste

Five Iron Golf in New York seeks a Golf Experience Manager to lead the Golf Experience Team, guiding guests through an engaging Five Iron experience and ensuring satisfaction. You will leverage golf-simulator technology, knowledge of lessons, leagues, memberships, and F&B offerings to elevate guest enjoyment.

You will build community relationships, drive sales, manage events and tournaments across seasons, and ensure health and safety standards.

Qualifications

• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Responsabilités

• Lead the Golf Experience Team to deliver exceptional guest experiences.
• Acquire and maintain knowledge of all products and services to cross-sell.
• Serve as in-house expert on golf simulator technology and related offerings.
• Oversee leagues and tournaments year-round.
• Build community relationships and foster repeat business.
• Handle sales transactions and customer service inquiries.
• Collaborate with team members to align efforts with business goals.
• Ensure guests' enjoyment and comply with health and safety regulations.

Connaissances

Leadership

Communication

Customer service

Team collaboration

Time management

Description du poste

Five Iron Golf in New York seeks a Golf Experience Manager to lead the Golf Experience Team, guiding guests through an engaging Five Iron experience and ensuring satisfaction. You will leverage golf-simulator technology, knowledge of lessons, leagues, memberships, and F&B offerings to elevate guest enjoyment.

You will build community relationships, drive sales, manage events and tournaments across seasons, and ensure health and safety standards.