GM, Immersive Exhibits & Retail Operations

Imagine; Minneapolis (MN); On-site; USD 60,000 - 65,000; Full time

Job summary

Imagine seeks a General Manager to oversee exhibit and retail operations, ensuring a premier guest experience across venues. You will supervise staff, manage scheduling, drive revenue, and uphold safety and quality standards.

Responsibilities include coordinating with production and leadership, optimizing workflows, and training teams to deliver exceptional service. A strong emphasis on communication and conflict resolution anchors daily operations.

Qualifications

• 5 years of leadership or management experience in operations, retail, attractions, or hospitality.
• Strong knowledge of customer service, staffing, and employee management practices.
• Ability to plan, organize, and manage daily operations for efficiency and productivity.
• Experience with budgeting, cost control, and revenue management.
• Strong problem-solving skills and ability to adapt to changing operational needs.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and POS systems.

Responsibilities

• Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.
• Supervise, coach, and support staff while fostering accountability and teamwork.
• Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.
• Monitor and control operational expenses while implementing cost containment practices.
• Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards.
• Collaborate with production and leadership to troubleshoot and resolve interactive or scenic needs.
• Support onboarding and training efforts to build team knowledge and engagement.
• Assist in planning and coordinating operational traffic flows to improve the guest journey.
• Act as a point of contact for guest concerns and professionally resolve issues.
• Maintain positive working relationships with vendors, partners, and venue staff.

Skills

Leadership

Customer service

Staffing

Budgeting

Revenue management

Communication

Microsoft Office

POS systems

Tools

POS systems

Microsoft Office

Job description

Imagine seeks a General Manager to oversee exhibit and retail operations, ensuring a premier guest experience across venues. You will supervise staff, manage scheduling, drive revenue, and uphold safety and quality standards.

Responsibilities include coordinating with production and leadership, optimizing workflows, and training teams to deliver exceptional service. A strong emphasis on communication and conflict resolution anchors daily operations.