General Manager

Exhibition Hub; Baltimore (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Paid training

Job summary

A global producer of immersive exhibitions is seeking a General Manager to lead operations at their Baltimore venue. The role involves overseeing staff management, ensuring exceptional guest experiences, and managing financial performance. Ideal candidates will have at least 5 years of management experience in hospitality or related fields. This position requires strong leadership skills and the ability to handle operational challenges effectively. The company offers health benefits, paid time off, and is an equal opportunity employer.

Qualifications

• Minimum 5 years of management experience in hospitality, entertainment, tourism, retail, or attractions.
• Strong operational, financial, and people-management skills.
• Ability to lift up to 40 lbs and move throughout the venue.

Responsibilities

• Lead and manage all on-site operations and staff.
• Ensure exceptional guest experiences across all touchpoints.
• Manage labor, payroll, expenses, and site-level budgets.

Skills

Leadership in high-volume environments

Operational management skills

Financial management skills

People management skills

Bilingual or multilingual proficiency

Job description

Exhibition Hub Holdings, LLC is a global producer of large-scale, immersive “edutainment” exhibitions, welcoming millions of visitors worldwide. Our experiences span art, science, history, and interactive entertainment.

Role Overview

The General Manager (GM) is responsible for the overall success of an Exhibition Hub venue, leading day-to-day operations, staff management, guest experience, and financial performance. This role serves as the primary on-site leader and brand representative, ensuring a safe, engaging, and high-quality experience for every guest.

The GM oversees the Assistant General Manager, Supervisors, and Guest Service Associates and works closely with corporate teams and local partners.

Key Responsibilities

• Lead and manage all on-site operations and staff
• Hire, train, schedule, and develop management and guest services teams
• Ensure exceptional guest experiences across all touchpoints
• Oversee health, safety, and security compliance
• Manage labor, payroll, expenses, and site-level budgets
• Act as the final escalation point for guest and operational issues
• Coordinate with technical, IT, and production teams
• Support exhibition load-ins, load-outs, and special events
• Represent Exhibition Hub professionally with partners and stakeholders

Qualifications

• Minimum 5 years of management experience in hospitality, entertainment, tourism, retail, or attractions
• Proven leadership in high-volume, guest-facing environments
• Strong operational, financial, and people-management skills
• Ability to work evenings, weekends, and holidays
• Proficiency in English; bilingual or multilingual candidates encouraged
• Ability to lift up to 40 lbs and move throughout the venue
• Health, dental, and vision insurance
• Paid time off and paid training

Exhibition Hub is an equal opportunity employer.