Head of Venue Operations & Guest Experience

Exhibition Hub; Baltimore (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Paid training

Job summary

A global producer of immersive exhibitions is seeking a General Manager to lead operations at their Baltimore venue. The role involves overseeing staff management, ensuring exceptional guest experiences, and managing financial performance. Ideal candidates will have at least 5 years of management experience in hospitality or related fields. This position requires strong leadership skills and the ability to handle operational challenges effectively. The company offers health benefits, paid time off, and is an equal opportunity employer.

Qualifications

• Minimum 5 years of management experience in hospitality, entertainment, tourism, retail, or attractions.
• Strong operational, financial, and people-management skills.
• Ability to lift up to 40 lbs and move throughout the venue.

Responsibilities

• Lead and manage all on-site operations and staff.
• Ensure exceptional guest experiences across all touchpoints.
• Manage labor, payroll, expenses, and site-level budgets.

Skills

Leadership in high-volume environments

Operational management skills

Financial management skills

People management skills

Bilingual or multilingual proficiency

Job description

A global producer of immersive exhibitions is seeking a General Manager to lead operations at their Baltimore venue. The role involves overseeing staff management, ensuring exceptional guest experiences, and managing financial performance. Ideal candidates will have at least 5 years of management experience in hospitality or related fields. This position requires strong leadership skills and the ability to handle operational challenges effectively. The company offers health benefits, paid time off, and is an equal opportunity employer.