Experiential Exhibits & Retail Operations GM

Imagine Exhibitions Inc; BLOOMINGTON (MN); On-site; USD 60,000 - 65,000; Full time

Job summary

Imagine Exhibitions Inc. seeks a General Manager- Exhibit and Retail Operations for King Tut's Tomb at MOA. You will oversee daily exhibit and retail operations, supervise staff, manage schedules, drive guest experience, and ensure safety and compliance.

Responsibilities include budgeting, cost control, revenue growth through sales initiatives, collaborating with leadership, and maintaining high standards. Evening and weekend shifts are required; strong English communication is essential.

Qualifications

• 5+ years of leadership or management experience in operations, retail, attractions, or hospitality.
• Strong knowledge of customer service, staffing, and employee management practices.
• Ability to plan, organize, and manage daily operations for efficiency and productivity.
• Experience with budgeting, cost control, and revenue management.
• Strong problem-solving skills and ability to adapt to changing operational needs.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and POS systems.

Responsibilities

• Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.
• Supervise, coach, and support staff while fostering accountability and teamwork.
• Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.
• Monitor and control operational expenses while implementing cost containment practices.
• Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards.
• Conduct regular walkthroughs to ensure facility upkeep, maintenance, and compliance.
• Ensure safety compliance and checks throughout the duration of the attraction's operation.
• Collaborate with production and leadership to troubleshoot and resolve interactive or scenic needs.
• Support onboarding and training efforts to build team knowledge and engagement.
• Communicate effectively with senior leadership, providing updates on key operational metrics.
• Assist in planning and coordinating operational traffic flows to improve the guest journey.
• Act as a point of contact for guest concerns and professionally resolve issues.
• Maintain positive working relationships with vendors, partners, and venue staff.

Skills

Leadership

Customer service

Staffing

Communication

Problem-solving

Multitasking

Interpersonal skills

English proficiency

Tools

POS systems

Microsoft Office

Job description

Imagine Exhibitions Inc. seeks a General Manager- Exhibit and Retail Operations for King Tut's Tomb at MOA. You will oversee daily exhibit and retail operations, supervise staff, manage schedules, drive guest experience, and ensure safety and compliance.

Responsibilities include budgeting, cost control, revenue growth through sales initiatives, collaborating with leadership, and maintaining high standards. Evening and weekend shifts are required; strong English communication is essential.