Exhibit & Retail Ops GM — Guest Experience Leader

Imagine; Miami (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Imagine in Miami is seeking a General Manager for Exhibit and Retail Operations to lead daily exhibit and retail activities, ensuring safety, guest satisfaction, and revenue growth. You will supervise staff, optimize labor, and coordinate with senior leadership to implement company initiatives across the venue.

The role requires at least five years of leadership in operations or hospitality, strong budgeting and KPI tracking skills, and a focus on cost containment and high standards of service.

Qualifications

• 5 years of leadership or management experience in operations, retail, attractions, or hospitality.
• Strong knowledge of customer service, staffing, and employee management practices.
• Ability to plan, organize, and manage daily operations for efficiency and productivity.
• Experience with budgeting, cost control, and revenue management.
• Strong problem-solving skills and ability to adapt to changing operational needs.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and POS systems.

Responsibilities

• Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.
• Supervise, coach, and support staff while fostering accountability and teamwork.
• Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.

Skills

Leadership

Operations

Retail

Hospitality

Budgeting

Revenue management

Microsoft Office

POS systems

Tools

Microsoft Office

POS systems

Job description

Imagine in Miami is seeking a General Manager for Exhibit and Retail Operations to lead daily exhibit and retail activities, ensuring safety, guest satisfaction, and revenue growth. You will supervise staff, optimize labor, and coordinate with senior leadership to implement company initiatives across the venue.

The role requires at least five years of leadership in operations or hospitality, strong budgeting and KPI tracking skills, and a focus on cost containment and high standards of service.