Immersive Exhibit & Retail Operations Lead

Rippling, Inc.; BLOOMINGTON (MN); On-site; USD 60,000 - 65,000; Full time

Job summary

Imagine is seeking a General Manager to oversee the Discovering King Tut's Tomb exhibit, retail, and photo operations. You will lead daily operations, supervise staff, and ensure a high-quality guest experience at the venue.

Responsibilities include budgeting, scheduling, safety compliance, and collaboration with senior leadership to achieve business goals while maintaining guest satisfaction and operational excellence.

Qualifications

• 5 years of leadership or management experience in operations, retail, attractions, or hospitality.
• Strong knowledge of customer service, staffing, and employee management.
• Ability to plan, organize, and manage daily operations for efficiency and productivity.
• Experience with budgeting, cost control, and revenue management.
• Proficiency in Microsoft Office and POS systems.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.
• Supervise, coach, and support staff while fostering accountability and teamwork.
• Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.
• Monitor and control operational expenses while implementing cost containment practices.
• Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards.
• Conduct regular walkthroughs to ensure facility upkeep, maintenance, and compliance.
• Ensure safety compliance and checks throughout the duration of the attraction's operation.
• Collaborate with production and leadership to troubleshoot and resolve interactive or scenic needs.
• Support onboarding and training efforts to build team knowledge and engagement. Communicate effectively with senior leadership, providing updates on key operational metrics.
• Assist in planning and coordinating operational traffic flows to improve the guest journey.
• Act as a point of contact for guest concerns and professionally resolve issues.
• Maintain positive working relationships with vendors, partners, and venue staff.
• Oversee opening, daily operations, and closing procedures for exhibit and retail areas.
• Partner with local service providers for cleaning, utilities, trash removal, and other operational needs.
• Monitor sales, guest satisfaction, and operational KPIs; recommend improvements as needed.
• Provide leadership and direction to the onsite team from pre-opening through load-out. Ensure compliance with safety procedures and all applicable company policies, federal, state, and local laws and regulations.
• Participate in regular operational meetings to share updates, best practices, and team performance.

Skills

Leadership

Operations management

Retail operations

Customer service

Budgeting

Scheduling

POS systems

Tools

Microsoft Office

POS systems

Job description

Imagine is seeking a General Manager to oversee the Discovering King Tut's Tomb exhibit, retail, and photo operations. You will lead daily operations, supervise staff, and ensure a high-quality guest experience at the venue.

Responsibilities include budgeting, scheduling, safety compliance, and collaboration with senior leadership to achieve business goals while maintaining guest satisfaction and operational excellence.