GM, HVAC & Plumbing Operations | Growth Leader

Top Echelon Software LLC; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) 4% Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Top Echelon Software LLC is seeking a General Manager to lead our HVAC/plumbing division in Los Angeles. You will own the division's operations, manage field teams, and drive profitability through strategic pricing, scheduling, and workflow optimization.

You will recruit and mentor licensed plumbers and staff, oversee dispatch and job workflows, and develop sales strategies to grow maintenance contracts and market share, while maintaining a strong customer-centric brand image.

Qualifications

• Three to five years of experience in managing projects in construction; or bachelor’s degree in construction science or related fields; or an equivalent certification combined with experience, and education preferred.
• Extensive knowledge and work experience in the trade of HVAC and general construction.
• California Driver License, with clean DMV record
• Familiarity with computers and software programs for job costing, scheduling, and estimating
• Must be willing to work a flexible schedule, overtime and weekends as required
• Coordinate several major activities at once, while analyzing and resolving specific problems

Responsibilities

• P&L Ownership: Manage the division's budget, track labor and material costs, and implement strategic pricing models to consistently hit gross profit margin targets.
• Team Leadership: Recruit, train, and mentor licensed plumbers, apprentices, and office staff. Foster a culture of accountability, safety, and excellent craftsmanship.
• Operational Excellence: Oversee daily dispatching, scheduling, and job workflows to maximize technician efficiency and minimize call-back rates.
• Business Growth: Develop and execute sales strategies to expand our commercial maintenance contracts, residential membership plans, and overall market share.
• Customer Relations: Act as the final point of escalation for customer inquiries and project disputes, ensuring an exceptional brand reputation.

Skills

Excellent communication skills

Strong organizational and admin skills

Team environment ability

Flexible schedule/overtime weekends

Decisive under pressure

Typing skills

Education

Bachelor's degree in construction science or related fields

Equivalent certification + experience

Journeyman/Master Plumber license

Tools

Microsoft Office

Excel

Job description

Top Echelon Software LLC is seeking a General Manager to lead our HVAC/plumbing division in Los Angeles. You will own the division's operations, manage field teams, and drive profitability through strategic pricing, scheduling, and workflow optimization.

You will recruit and mentor licensed plumbers and staff, oversee dispatch and job workflows, and develop sales strategies to grow maintenance contracts and market share, while maintaining a strong customer-centric brand image.