Executive VP, Customer Success — AdTech AI Leader

fullthrottle.ai®; United States; On-site; USD 225,000 - 300,000; Full time

Job summary

A leading AdTech company is seeking an EVP of Customer Success to lead customer strategy and team initiatives. This role involves driving performance across managed services and SaaS to ensure customer satisfaction and retention. The ideal candidate will have over 10 years of experience in customer success, strong executive presence, and knowledge of audience data. Success means improving retention rates and helping agencies succeed with audience strategies. Salary ranges from $225,000 to $300,000 annually.

Qualifications

• 10+ years experience leading Customer Success or Account Management teams in SaaS or AdTech.
• Proven ability to manage both software and managed services operations.
• Strong knowledge of audience data and programmatic media.

Responsibilities

• Build and scale a unified Customer Success strategy across Managed Services and SaaS.
• Lead the team providing media strategy and activation for clients.
• Engage directly with priority accounts to drive renewal and expansion.

Skills

Customer Success Leadership

Strategic Planning

Performance Measurement

Team Building

Job description

A leading AdTech company is seeking an EVP of Customer Success to lead customer strategy and team initiatives. This role involves driving performance across managed services and SaaS to ensure customer satisfaction and retention. The ideal candidate will have over 10 years of experience in customer success, strong executive presence, and knowledge of audience data. Success means improving retention rates and helping agencies succeed with audience strategies. Salary ranges from $225,000 to $300,000 annually.